Terms of Service
Changes to this Policy
Myri may periodically update this Policy by posting a revised version. For any significant changes, we'll notify users via email or through in-app alerts.
Last updated: Oct 16, 2024
The key changes in this update include:
Updated Usage and Acceptable Use Policy
Added Definitions section
Updated Legal Address
Introduction and Acceptance of Terms
Welcome to Myri Health! Thank you for your interest in our services. These Terms of Use ("Terms"), along with our Privacy Policy, govern our relationship with you ("You" or "User," including your spouse or partner if you opt them into receiving Myri Health content). These Terms apply to Myri Health, Inc., doing business as Myri (collectively, "Myri Health," "We," "Us," or "Our").
PLEASE NOTE: This agreement contains a mandatory arbitration provision that waives your right to a jury trial and requires arbitration on an individual basis.
Acceptance of Terms
Please read these terms carefully. If you disagree with any of them, do not use the Services or enter any information into our apps, websites, or communicate with our team members. By creating an account or accessing the Service, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Service.
BY USING OUR APPLICATIONS, PRODUCTS, WEBSITE, CONTENT, COMMUNICATIONS, AND SERVICES (COLLECTIVELY, THE "SERVICES"), YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MYRI HEALTH. Your use of the Services constitutes an electronic signature, acknowledging that you've received and understood the information in these Terms. Continued use of the Services, even after changes to these Terms, indicates your ongoing acceptance. If you don't agree with these Terms, please refrain from using our Services.
You agree that you are seeking the Services for informational and/or educational purposes only. You acknowledge that you will not seek any diagnosis, prognosis, treatment, prescription, product recommendation, or medical advice of any kind. Furthermore, you understand that all Services are provided "as is" and without warranty or representation.
Modification of Terms
Myri Health reserves the right, at its sole discretion, to modify, amend, or replace these Terms, in whole or in part, at any time. Such modifications shall become effective immediately upon posting the updated Terms on our website or through our applications, unless otherwise specified. The Terms will bear the most recent revision date.
In the event of material changes to these Terms, Myri Health shall endeavor to provide notice to users via email (utilizing the address provided during registration) or through in-app notifications. Users hereby agree to periodically review these Terms and to verify the revision date at the top of this document to ensure awareness of any updates.
By continuing to access or use the Services following the posting of any changes to these Terms, users acknowledge acceptance of those changes. If users do not agree with the modified Terms, their sole recourse shall be to discontinue use of the Services.
Definitions
"Service": The Myri Health mobile application and any related services provided by the Company.
"User": Any individual who accesses or uses the Service.
"Personal Data": Information relating to an identified or identifiable natural person.
"Protected Health Information (PHI)": Individually identifiable health information as defined under the Health Insurance Portability and Accountability Act (HIPAA).
"Content": Any text, images, audio, video, or other material provided through the Service.
Eligibility
To use our app and services, you must be at least 18 years old. Our app and website are not intended for children, and minors are not eligible to use our Services. We don't knowingly collect information from users under 18. If you're under 18, please don't use the app, website, or any of our Services, and don't provide us with any personal information. If we discover we've collected personal information from someone under 18, we'll delete it as quickly as possible.
You confirm that you are at least 18 years old and fully capable of agreeing to these Terms. If you're not able to understand or legally agree to these Terms, you must not use our Products or Services.
We prohibit any commercial use of our app, Myri Health platform, or website without our prior express written consent. You may not use the Services or Sites for commercial purposes unless Myri Health explicitly permits it in writing.
You may not use the Services if you are:
Under 18 years of age, or if parental consent is required under applicable law for you to use the Services or provide personal data to Myri Health.
A direct competitor of Myri Health investigating the Services for competitive research.
Using the Services for harmful, malicious, disruptive, or unlawful purposes.
Registration
Registering Your Account: To access certain features of the Myri Health platform, you may need to become a Registered User. A "Registered User" is someone who has created an account on our website or application ("Account"). When setting up an Account, you must provide complete and accurate information about yourself. It's your responsibility to keep this information up to date. You're not allowed to impersonate others, create or use an Account for anyone else, use an email address that isn't yours, or create multiple Accounts.
You must not share your Account or password with anyone. You agree to:
Notify Myri Health immediately of any unauthorized use of your password or other security breaches
Log out from your Account after each web session
If you provide information that is untrue, inaccurate, outdated, or incomplete—or if Myri Health reasonably suspects such—we reserve the right to suspend or terminate your Account and refuse any current or future use of the Myri Health platform (in whole or in part).
You agree not to create an Account using false identity or information, or on behalf of someone else. Additionally, you agree not to create an Account or use the Myri Health platform if Myri Health has previously removed you or banned you from using any of its services.
Passwords: Registered members are responsible for safeguarding their Myri Health passwords and accounts. It is their sole responsibility to:
Control the distribution of their passwords and account information
Authorize, monitor, and control access to and use of their Myri Health account and password
Promptly inform Myri Health of any need to deactivate their password or change their registration
Members must take all reasonable steps to prevent unauthorized access to their accounts.
For any Myri Health-related account, we strongly recommend using passwords that are:
Complex (minimum of 8 characters, a mix of letters, numbers, symbols, uppercase, and lowercase; not any part of your name, and not easily guessed)
Changed regularly (at least once a year)
Description of the Services
Our Services help users understand their maternal health and achieve related goals, including conception, pregnancy tracking, postpartum health management, baby growth monitoring, and child development education. Users can record specific personal data (as defined in our Privacy Policy) through the Services for a more personalized experience. Myri Health's proprietary health algorithms analyze this data to deliver customized content, aiming to support users in achieving better health outcomes through the information and insights we provide.
For example, users can track their pregnancy symptoms, or postpartum recovery to receive tailored feedback and insights. It's crucial to understand that the Services are intended for educational purposes only and do not guarantee specific health or wellness outcomes.
Use of Your Information
Personalized Care Plan
Digital Health Screening
Preventative care and risk assessment
AI-Driven Health Insights
AI-based nutrition analysis
Maya - AI chat assistant
Third-party wearable integration
Activity logging
Personalized educational content
Birth plan management
Community support
Medical Disclaimer
As Is: You expressly understand and agree that, to the extent permitted by applicable law, your use of Myri Health services is at your sole risk. The services are provided "as is" and "as available," with all faults. Myri Health and its associates expressly disclaim all warranties, representations, and conditions of any kind, whether express or implied. This includes, but is not limited to, the implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement arising from use of the services..
Myri Health makes no warranty, representation, or guarantee that: (1) the Services will fulfill your specific requirements; (2) your use of the Services will be continuous, prompt, secure, or error-free; or (3) the results obtained from using the Services will be completely accurate or dependable.
Any data downloaded or accessed through Myri Health services is at your own risk. You are solely responsible for any damage to your property—including your computer system and any device you use to access Myri Health services—or any other loss resulting from accessing such data.
The Services may experience delays, cancellations, and other disruptions. Myri Health offers no warranty, representation, or guarantee regarding the Services, including their quality, effectiveness, reputation, or other characteristics.
No advice or information, whether oral or written, obtained from Myri Health or through the Services, will create any warranty not expressly stated in these Terms.
From time to time, Myri Health may offer new "beta" features or tools for experimental purposes. These features or tools are provided without any warranty and may be modified or discontinued at Myri Health's sole discretion. The provisions of this section apply fully to such features or tools.
Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Do not disregard professional medical advice or delay seeking it because of information obtained through the Service.
The Service, including AI features like Maya and Plate Pal, provides general information for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.
AI-generated content and recommendations may not always be accurate or reflect the most current research. The AI does not have the capability to understand all the nuances of your personal health situation.
Not Intended for Emergency Use: Myri Health aims to provide helpful and accurate information through its Services. However, these Services depend on numerous factors beyond Myri Health's control. The use of our Services should complement—not replace—your good judgment and common sense. If you believe you're experiencing a medical or other emergency, call 911 immediately.
Medical Disclaimer: THE SERVICES AND ASSOCIATED CLAIMS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION.
Myri Health does not provide medical advice, diagnoses, or engage in the practice of medicine. The content of our Services—including text, graphics, images, and other data created by or contained in the application—is for informational purposes only. It is not intended to replace professional medical advice, diagnosis, treatment, or public health information.
No Liability for Third-Party Conduct: YOU ACKNOWLEDGE AND AGREE THAT MYRI HEALTH AND ITS ASSOCIATES ARE NOT LIABLE FOR THE CONDUCT OR OMISSIONS OF THIRD PARTIES, INCLUDING ACTIONS OF FIRST RESPONDERS OR OTHER USERS OF THE SERVICES. YOU AGREE NOT TO HOLD MYRI HEALTH AND ITS ASSOCIATES RESPONSIBLE FOR SUCH THIRD-PARTY ACTIONS. THE RISK OF INJURY FROM THESE THIRD PARTIES RESTS ENTIRELY WITH YOU.
Privacy and Data Protection
Data Collection and Use
Types of Data Collected
We collect various types of information to provide and improve our Service to you:
Personal Identification Information: This includes your name, email address, postal address, phone number, date of birth, login credentials, and other identifiers.
Protected Health Information (PHI): Health-related data such as medical history, health conditions, treatment plans, medications, biometric data, pregnancy and postpartum information, and other health metrics.
Usage Data: Information on how you access and use the Service, including your IP address, browser type, device identifiers, operating system, referral URLs, pages visited, links clicked, and other interactions.
Location Data: General location information derived from your IP address or, with your explicit consent, precise geolocation data from your mobile device.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and similar technologies to enhance your experience and analyze usage patterns.
Purposes of Data Collection
We use the collected data for various purposes, including but not limited to:
Service Delivery: To provide, maintain, and improve our Service, including personalized features and content.
User Authentication: To verify your identity when you log in and ensure the security of your account.
Personalization: To tailor the content and information we send or display to you, offer personalized help and instructions, and otherwise personalize your experience.
Communication: To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you, provided you have not opted out of these communications.
Analytics and Research: To monitor and analyze usage and trends, conduct research, and improve the user experience and functionality of our Service.
Compliance and Protection: To comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights, property, or safety of our users and others.
Feedback and Support: To collect feedback, respond to inquiries, and provide customer support.
Legal Bases for Processing (GDPR)
For users located in the European Economic Area (EEA), we process your Personal Data based on the following legal grounds:
Consent: When you have given explicit consent for processing your Personal Data for one or more specific purposes.
Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Vital Interests: Processing is necessary to protect your vital interests or those of another natural person.
Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, such as improving our services, marketing, and fraud prevention, except where such interests are overridden by your fundamental rights and freedoms.
User Consent
Obtaining Consent
Explicit Consent: We obtain your explicit consent before collecting or processing your Personal Data or PHI when required by law, particularly for sensitive information.
Methods of Consent: Consent is obtained through clear affirmative action, such as checking a box or clicking a button indicating your agreement to the processing.
Specific and Informed: We ensure that consent is specific to the purpose and that you are informed about how your data will be used.
Withdrawal of Consent
Right to Withdraw: You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How to Withdraw: You can withdraw consent by adjusting your account settings, opting out via provided links, or contacting us directly at [Insert Contact Information].
Consequences of Withdrawal: Withdrawal of consent may affect your ability to use certain features of the Service that rely on the processing of your Personal Data.
Rights Under GDPR and CCPA
Rights Under GDPR (EU Users)
As an individual residing in the EEA, you have the following rights regarding your Personal Data:
Right of Access: Obtain confirmation as to whether or not your Personal Data is being processed, and access to the Personal Data, including the purposes of processing, categories of data, and recipients.
Right to Rectification: Request correction of inaccurate or incomplete Personal Data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your Personal Data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and no other legal basis for processing exists.
Right to Restrict Processing: Request restriction of processing under certain conditions, such as when you contest the accuracy of the data.
Right to Data Portability: Receive your Personal Data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
Right to Object: Object to processing of your Personal Data based on legitimate interests, direct marketing, or processing for statistical purposes.
Rights Related to Automated Decision-Making and Profiling: Not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Rights Under CCPA (California Residents)
As a California resident, you have the following rights regarding your Personal Data:
Right to Know: Request disclosure of the categories and specific pieces of Personal Data we have collected about you, the categories of sources, the purpose for collecting the data, and the categories of third parties with whom we share it.
Right to Delete: Request deletion of Personal Data we have collected from you, subject to certain exceptions (e.g., to complete a transaction, for security purposes, to comply with a legal obligation).
Right to Opt-Out of Sale: Opt-out of the sale of your Personal Data to third parties. Note: We do not sell your Personal Data.
Right to Non-Discrimination: Receive equal service and pricing, even if you exercise your privacy rights.
Exercising Your Rights
Submission of Requests: You can exercise your rights by contacting us via:
Email: compliance@myrihealth.com
Mailing Address: 3209 S Broadway, Suite 217, Edmond, OK 73013 USA
Verification Process: To protect your privacy, we may need to verify your identity before processing your request, which may include asking for additional information.
Authorized Agents: California residents may designate an authorized agent to make a request on their behalf.
Response Time: We aim to respond to verified requests within 30 days, but may require up to 90 days under certain circumstances.
HIPAA Compliance
Protection of PHI
We are committed to safeguarding your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA):
Administrative Safeguards: Implementation of policies and procedures to manage the selection, development, and use of security measures to protect PHI.
Physical Safeguards: Control of physical access to facilities and equipment containing PHI to prevent unauthorized access.
Technical Safeguards: Use of technology to secure PHI, including encryption, secure user authentication protocols, and audit controls.
Use and Disclosure of PHI
Permitted Uses and Disclosures: PHI may be used or disclosed for treatment, payment, and healthcare operations, or as otherwise permitted or required by law.
Authorization: Any use or disclosure of PHI not permitted by HIPAA requires your written authorization, which you may revoke at any time.
Minimum Necessary Rule: We make reasonable efforts to ensure that only the minimum necessary PHI is used or disclosed to accomplish the intended purpose.
Individual Rights Under HIPAA
Access: You have the right to inspect and obtain a copy of your PHI.
Amendment: You can request corrections to your PHI if you believe it is incorrect or incomplete.
Accounting of Disclosures: Request a list of certain disclosures of your PHI made by us.
Restrictions: Request restrictions on certain uses or disclosures of your PHI.
Confidential Communications: Request to receive communications by alternative means or at alternative locations.
Business Associate Agreements (BAAs)
Third-Party Service Providers: We enter into BAAs with all third-party service providers who handle PHI on our behalf to ensure they comply with HIPAA regulations.
Data Security Measures
Technical Measures
Encryption in Transit and at Rest: All Personal Data and PHI are encrypted using SSL/TLS during transmission and AES-256 encryption when stored.
Secure Authentication Protocols: Use of secure authentication protocols, including multi-factor authentication and strong password requirements.
Network Security: Implementation of firewalls, intrusion detection systems, and regular security assessments.
Regular Updates and Patching: Keeping all systems and software up to date with the latest security patches.
Organizational Measures
Access Control Policies: Strict policies to limit access to Personal Data and PHI to authorized personnel only based on the principle of least privilege.
Employee Training and Awareness: Regular training programs for employees on data privacy, security practices, and compliance requirements.
Confidentiality Agreements: All employees and contractors are required to sign confidentiality and non-disclosure agreements.
Incident Response Plan: A formal plan outlining procedures for responding to security incidents and data breaches.
Compliance and Certification
SOC 2 Type 2 Compliance: Regular audits to ensure compliance with SOC 2 Type 2 standards for security, availability, processing integrity, confidentiality, and privacy.
ISO27001 Certification: Adherence to the ISO27001 standard for Information Security Management Systems (ISMS).
Data Retention
Retention Periods: We retain your Personal Data and PHI only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Criteria for Retention: Retention periods are determined based on the nature of the data, the purpose for processing, and legal or regulatory requirements.
Data Deletion and Anonymization: Upon expiration of the retention period or upon your request, we will securely delete or anonymize your Personal Data and PHI.
Data Sharing and Disclosure
Service Providers and Partners
Third-Party Providers: We may share your data with trusted third-party service providers who assist us in operating our Service, such as cloud hosting, data analytics, customer support, and marketing services.
Obligations of Providers: These providers are contractually obligated to maintain the confidentiality and security of Personal Data and PHI and are prohibited from using it for any purpose other than as instructed by us.
Legal and Regulatory Requirements
Compliance with Laws: We may disclose your Personal Data and PHI if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights: Disclosure may be necessary to enforce our Terms, protect our rights, privacy, safety, or property, and/or that of you or others.
Business Transfers
Mergers and Acquisitions: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your Personal Data and PHI may be transferred as part of the transaction.
Notification: We will provide notice before your Personal Data and PHI are transferred and become subject to a different privacy policy.
International Data Transfers
Global Operations: We may process your data in countries outside of your country of residence, including the United States, where data protection laws may differ.
Adequate Safeguards: When transferring Personal Data from the EEA or Switzerland to other countries, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses: Using contractual provisions approved by the European Commission.
Binding Corporate Rules: Adhering to internal policies regarding cross-border data transfers.
User Rights: You have the right to be informed about the appropriate safeguards we have in place for data transfers.
Cookies and Tracking Technologies
Types of Cookies and Technologies Used
Session Cookies: Temporary cookies that remain in the cookie file of your browser until you leave the Service.
Persistent Cookies: Remain in the cookie file of your browser for a longer period, even after you leave the Service.
Web Beacons and Pixels: Small graphic images placed on our Service or in emails that allow us to determine whether you have performed specific actions.
Purposes of Use
Authentication: To recognize you when you return to our Service.
Security: To support security features and detect malicious activity.
Preferences and Features: To remember your settings and preferences.
Performance and Analytics: To analyze how our Service is accessed and used.
Advertising: To deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Preferences
Opt-Out Options: You can opt out of certain cookies and tracking technologies through your browser settings or by using opt-out mechanisms provided.
Do Not Track Signals: Our Service does not respond to "Do Not Track" signals.
Third-Party Analytics
Google Analytics: We use Google Analytics to collect and analyze usage information.
Opt-Out: You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Children's Privacy
Protection of Minors: We are committed to protecting the privacy of children. Our Service is not intended for individuals under the age of 18w.
Parental Consent: If we become aware that we have inadvertently collected Personal Data from a child under 13 without parental consent, we will take steps to delete such information.
Parental Rights: Parents or guardians can contact us to request deletion of any Personal Data collected from their child.
Changes to Privacy Policy
Periodic Updates: We may update our Privacy Policy to reflect changes in our practices or applicable laws.
Effective Date: The "Last Updated" date at the top of the policy indicates when it was last revised.
User Notification: For significant changes, we will notify you via email or a prominent notice on our Service prior to the change becoming effective.
Continued Use: Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Information for Privacy Inquiries
Data Protection Officer (DPO):
Email: compliance@myrihealth.com
Mailing Address: 3209 S Broadway, Suite 217, Edmond OK 73013 USA
General Privacy Concerns:
Email: privacy@myrihealth.com
Exercise Your Rights:
Methods: You can exercise your rights by submitting a request via email, mail, or through your account settings.
Supervisory Authority:
GDPR Complaints: If you are located in the EEA, you have the right to lodge a complaint with a supervisory authority in your country.
Usage Rules and Acceptable Use Policy
Intellectual Property Rights
Ownership
All content, features, and functionality on the Service, including text, graphics, logos, and software, are the exclusive property of Myri Health and are protected by copyright, trademark, and other intellectual property laws.
Limited License and Restrictions
Subject to your compliance with these Terms and Conditions, Myri Health grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use a copy of the Application on a single mobile device or computer that you own or control. You may run this copy of the Application solely for your personal or internal business purposes.
For any Application accessed or downloaded from the Apple App Store ("App Store Sourced Application"), you agree to use it only (a) on Apple-branded products running iOS (Apple's proprietary operating system) and (b) in accordance with the "Usage Rules" outlined in the Apple App Store Terms of Service.
Language
These Terms are drafted in English. If they are translated into another language, the English version shall prevail in the event of any conflict or inconsistency.
Accessibility
We are committed to making our Service accessible to individuals with disabilities. If you experience any difficulties accessing our Service, please contact us at support@myrihealth.com
User Feedback
Feedback Use
Any feedback, comments, or suggestions you may provide regarding the Service ("Feedback") is entirely voluntary. We are free to use such Feedback without any obligation to you.
No Compensation
You will not be entitled to any compensation for any improvements or enhancements made based on your Feedback.
Third-Party Links and Content
The Service may contain links to third-party websites or resources. We provide these links for your convenience and are not responsible for the content, products, or services on or available from those websites.
User-Generated Content
By submitting content (e.g., questions, feedback, images) to the Service, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display such content.
Representations and Warranties: You represent that you own or have the necessary rights to the content you submit and that its use does not violate any laws or infringe third-party rights.
Removal of Content: We reserve the right to remove any content that violates these Terms or is otherwise objectionable.
Trademarks
“Myri”, "Myri Health," "Maya," "Plate Pal," and other related graphics, logos, service marks, and trade names used on or in connection with the Service are the trademarks of Myri Health and may not be used without our prior written consent.
General Usage Rules
By accessing or using the Service, you agree to comply with the following usage rules:
Lawful Use: You will use the Service solely for lawful purposes and in accordance with these Terms.
Personal Use: The Service is intended for your personal, non-commercial use unless expressly authorized by us.
Account Responsibility: You are responsible for all activities that occur under your account and must keep your login credentials confidential.
Respect for Others: You will interact with other users respectfully and will not engage in harassment, discrimination, or any behavior that is harmful to others.
Prohibited Activities
You agree not to engage in any of the following prohibited activities:
Unauthorized Access: Attempting to gain unauthorized access to the Service, other user accounts, or computer systems or networks connected to the Service.
Interference: Interfering with or disrupting the integrity or performance of the Service or the data contained therein.
Automated Systems: Using any automated means, including robots, spiders, or offline readers, to access the Service for any purpose without our express written permission.
Data Harvesting: Collecting or harvesting any personally identifiable information, including account names or email addresses, from the Service without proper consent.
Impersonation: Impersonating or misrepresenting your affiliation with any person or entity.
Unlawful Content: Uploading, posting, transmitting, or otherwise making available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, or otherwise objectionable.
Intellectual Property Infringement: Uploading or sharing content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
Reverse Engineering: Decompiling, reverse engineering, or otherwise attempting to obtain the source code or underlying ideas or information of or relating to the Service.
Commercial Activities: Using the Service for any commercial solicitation purposes without our prior written consent.
Reporting Violations
If you become aware of any misuse of the Service or any violation of these Terms, please report it immediately to support@myrihealth.com
International Users
Myri Health Services are accessible worldwide but may reference Services and Data unavailable in certain countries. This does not indicate Myri Health's intention to offer such Services or Data in those regions. Myri Health operates and controls its Services from facilities in the United States. We do not claim that our Services are suitable or available for use in other locations. Users accessing Myri Health Services from outside the United States do so voluntarily and must comply with their local laws.
Subscription Fee and Subscription Period
Subscription payments for our Services are made periodically based on the package you chose when signing up: monthly, quarterly, or annually for Myri Premium or Myri Premium Plus. Your subscription automatically renews at the end of each period. If you don't want to continue, you can cancel before your current period ends. Subscription prices may change over time. By continuing to use Myri Health, you accept any price changes.
Payments and Subscription Periods: Subscription Fees for our Services are charged in advance on a recurring basis. Each payment grants you access to the Services for a specific Subscription Period. We offer monthly, quarterly, and annual Subscription Periods.
Payment Methods: Subscription Fees must be paid using a valid credit or debit card for which you have authorization. Myri Health reserves the right to block access to your User Account until a valid card has been provided to cover all incurred charges. You are solely responsible for any late payment fees or other charges resulting from your use of a credit or debit card to pay subscription fees.
Automatic Renewal: Your subscription automatically renews at the end of each Subscription Period for the same duration (monthly, quarterly, or annually) as your current plan. To prevent automatic renewal, you must cancel your subscription through your User Account before your current Subscription Period ends. Cancellation takes effect on the last day of your current Subscription Period.
Price Changes: Myri Health reserves the right to modify the price for a Subscription Period at any time. Such changes will take effect at the beginning of the next Subscription Period following the price adjustment. Users affected by the change will be notified prior to the new price taking effect. By continuing to use the Services after a price change is implemented, you implicitly agree to accept the new pricing.
Cancellation and Refund Policy: You may cancel your subscription to the Services at any time. You'll retain access to the Services for the remainder of your pre-paid Subscription Period. We don't offer refunds for purchased subscriptions, partially used subscriptions, or unused User Accounts. We also don't provide refunds due to dissatisfaction with the Services. Since the subscription grants immediate access to digital Services, Myri Health doesn't offer a right of return. To cancel your subscription, navigate to your phone settings and manage your subscriptions.
Myri Health Premium and Premium Plus Subscription Through Partners: We also offer access to Myri Health through Premium or Premium Plus subscriptions, which may be provided as part of an agreement between Myri Health and your employer, health plan, or another entity. To access Myri Health through a Business subscription, follow the instructions provided by your organization according to its agreement with Myri Health. Your access and use of Myri Health through a Business subscription may be subject to additional terms between you and your organization. Once your eligibility for the Myri Health Business subscription expires, your right to use the Business subscription under that agreement will automatically end.
Termination and Indemnification
Termination of User Account: You or Myri Health may cancel your User Account at any time, with or without cause. Upon termination, you agree that Myri Health has no further obligations or liabilities towards you. You acknowledge that canceling your User Account is your sole right and remedy for any dispute with Myri Health. However, any obligations and liabilities incurred by either party before the termination date will survive the termination of this agreement.
Cancellation by Myri Health: We reserve the right to cancel your account if you breach or violate any of the Terms related to our Sites or Services. If we make changes to or cancel an account, we will attempt to notify you via the email address you provided during account creation. Additionally, we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Termination of Subscription Services: Myri Health reserves the right to terminate your subscription if you no longer meet the eligibility requirements for a Myri Health Business subscription as per our agreement with your organization. Additionally, we may cancel your subscription if it was obtained through a third-party promotion for which you no longer qualify. In either case, we will notify you of the cancellation via email or other written communication.
Indemnification: You agree to indemnify and hold harmless Myri Health—including its parents, subsidiaries, shareholders, officers, directors, employees, agents, representatives, and suppliers—from any third-party claims, actions, demands, losses, or damages (including attorneys' fees) arising from or related to your use of Myri Health's offerings, your violation of these Terms and Conditions, or your infringement of any third-party rights.
Dispute Resolution
Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law provisions.
Arbitration
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted in accordance with the rules of the American Arbitration Association.
Class Action Waiver
You agree to resolve any disputes on an individual basis and waive your right to participate in a class action lawsuit or class-wide arbitration.
General Provisions
Electronic Communications
Communications between you and Myri Health may occur electronically, whether through our website, email, or other digital means. For contractual purposes, you: (a) consent to receive communications from Myri Health electronically; and (b) agree that all terms, conditions, agreements, notices, disclosures, and other communications Myri Health provides electronically satisfy any legal requirements for written communication.
Force Majeure
Myri Health shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control. These include, but are not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials.
Questions, Complaints, Claims
If you have any questions, complaints, or claims regarding Myri Health Services, please contact us at support@myrihealth.com. We will do our best to address your concerns promptly. If you feel that your concerns have not been fully resolved, please inform us so we can further investigate and provide a satisfactory solution.
Assignments
You may not assign, subcontract, delegate, or transfer these Terms or your rights and obligations herein without Myri Health's prior written consent. Any attempt to do so without our consent will be null and void.
Notice
When Myri Health requires an email address, you must provide your most current one. If the last email address you provided is invalid or unable to receive notices as required by these Terms, Myri Health's dispatch of the email will still constitute effective notice. You may notify Myri Health at support@myrihealth.com. Such notice is considered given when Myri Health receives it via a nationally recognized overnight delivery service or first-class prepaid mail.
Governing Law
These Terms and any related actions will be governed and interpreted under the laws of the State of Delaware, in accordance with the Federal Arbitration Act. This applies without regard to principles that might otherwise require the application of another jurisdiction's laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Severability
If any part of these Terms is deemed invalid or unenforceable, it shall be interpreted to reflect the original intent of the parties as closely as possible. The remaining portions will continue to be fully effective.
Waiver
Any waiver or failure to enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.
Complete Agreement
These Terms represent the complete and exclusive agreement between the parties regarding the subject matter herein. They supersede and integrate all previous discussions, agreements, or understandings between the parties on this subject.
Contact us
For questions or comments about the Terms of Use, please contact us at legal@myrihealth.com